We hope that you are delighted with your Love Shoos purchase, however for any reason you are not completely satisfied we want to give you a hassle-free way of return anything, so you can return any item in store or by post.
Please note returned items must be returned within 14 days of dispatch, items must be unworn, in perfect re-saleable condition and in the original packaging including outer box. These conditions do not effect your statutory rights. If you’d like to return your item for an exchange of its size or colour, we’ll send your replacement to the default delivery address on your account. In the event of a refund we will refund the price you purchased your item at, this includes sale items.
Return postage is at your personal cost. Once the goods have been examined any refund will automatically be issued to the card you used to place the original order (minus the original postage cost). Please allow up to 14 days for the credit to appear on your account.
The goods are your responsibility until they reach us, so make sure it’s packed up properly and can’t get damaged on the way
Every delivery we send out includes a Packing Note which lists the contents of your order. Please select a reason for return from the back of the Packing Note, and enter it next to the item you wish to return. It’s essential that you return this Packing Note with your returns parcel, as this information will help us to improve our quality control as well as ensure a swift refund. If you don’t have your Packing Note, simply note the item number, your reason for returning and your name, address and customer number. Please also supply us with your email address so we can notify you when your goods have been returned to us.
PLEASE DON’T SEND PAYMENTS WITH RETURNED GOODS UNDER ANY CIRCUMSTANCES.
RETURNS USING THE POST OFFICE
It is essential that you obtain a proof of posting* from the Post Office.
* Without either a receipt from the courier, or a proof of posting from the Post Office, we won’t be able to credit your personal account if your returned parcel goes missing, so please keep it in a safe place. Your receipt / proof of posting will contain a unique reference number that you should quote if you have a query. Please keep this until your account shows that your return has been credited.
DISTANCE SELLING REGULATIONS 2000
You have the right to cancel your order for any item apart from items made to your specifications or clearly personalised items which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. Further details of this right, which may be exercised up to and including the seventh day (excluding Saturdays, Sundays and Public Holidays) after the day of delivery, will accompany the delivery. If you wish to exercise your statutory right to cancel, you must notify us in writing within the statutory period and immediately return the items that you do not wish to keep to us at your cost (unless the goods were substitute goods which we selected for you). You must take reasonable care of the goods. If you cancel within the statutory period you may claim a refund of any sum you have paid concerning the goods, less any charges we may make for collecting the goods if you do not return them at your own cost.